INTRODUCTION
At the Royal Navy Museums (“we,” “us,” or “our”), we believe in being clear and open about how we collect and use data related to you. This Cookie Policy applies to our website, www.royalnavymuseums.org.uk. To make our website work effectively and to understand how visitors interact with us, we place small data files called cookies on your device.
WHAT ARE COOKIES?
Cookies are small text files that are stored on your browser or the hard drive of your computer or mobile device when you visit a webpage. They allow the website to recognise your device and store certain information about your preferences or past actions.
HOW WE USE COOKIES
We use cookies to enhance your experience in the following ways:
- Keeping the site secure: Ensuring that our forms and website features function safely.
- Analysing Performance: Understanding how you move around our site so we can make improvements.
- Marketing & Advertising: Showing you relevant exhibitions, events, or appeals based on your interests.
THE TYPES OF COOKIES WE USE
Strictly Necessary Cookies
These are essential for the operation of our website. They include, for example, cookies that enable you to log into secure areas or use a shopping cart for museum tickets. Note: These cannot be turned off in our systems.
Analytical/Performance Cookies
These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works. We use Google Analytics to collect information such as your IP address, browser type, and the pages you visit. The data is aggregated and anonymous
Targeting/Marketing Cookies
These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on other platforms (like Facebook and Instagram) more relevant to your interests.
SUMMARY TABLE OF KEY COOKIES
| Cookie Name | Category | Description |
| HACIVIC | Necessary | This cookie is used by CIVIC’s load balancer to identify the server that is active for your request on our cluster. Its purpose is to improve the performance of the website.
The cookie is essential to the operation of the site and is always set by the load balancer, but does not store any personal information. Expiry: Session |
| hjSession, hjSessionUser | Necessary | These are simple tokens to identify your unique session on the website. Typically used to maintain the integrity of your session while transacting information with a website
Expiry: Session / 1 day |
| CookieControl | Necessary | Cookie Control cookies. This cookie is set to remember the user’s preferences about cookies.
Expiry: 90 days |
| _ga | Analytical | We use Google Analytics to monitor traffic levels, search queries and visits to this website.
Google Analytics stores IP addresses anonymously on its servers in the US. Neither CIVIC nor Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a returning visitor to the site, and to track the pages that you visit during your session. They are set only after you have given us consent to use cookies. Expiry: 13 months |
| _gid | Analytical | We use Google Analytics to monitor traffic levels, search queries and visits to this website.
Google Analytics stores IP addresses anonymously on its servers in the US. Neither CIVIC nor Google associate your IP address with any personally identifiable information. These cookies enable Google to determine whether you are a returning visitor to the site, and to track the pages that you visit during your session. They are set only after you have given us consent to use cookies. Expiry: 1 day |
| _fbp | Marketing | The Facebook Browser Pixel tracks general user behaviour and visits across websites.
Expiry: 90 days |
HOW TO CONTROL AND DELETE COOKIES
Under UK law, we require your consent to use any cookies that are not “strictly necessary.” When you first visit our site, you will see a Cookie Banner that allows you to accept or decline non-essential cookies.
MANAGE COOKIE PREFERENCES
You can modify your cookie settings anytime by clicking the ‘Consent Preferences’ button. This will allow you to revisit the cookie consent banner and update your preferences or withdraw your consent immediately.
Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
If you are using a different web browser, please refer to its official support documentation.
CONTACT US
If you have any questions about our use of cookies, please contact our Data Protection team at:
Email: governance@royalnavymuseums.org.uk
Address: Royal Navy Museums HM Naval Base (PP66), Portsmouth, PO1 3NH.